Politique de remboursement
We understand that sometimes purchases are not always right. If you are eligible for a return, Pas Une Marque will provide store credit valid for 1 year upon your items return. Returns must be requested within 10 days of receiving your item and returned to us within 30 days. Once we receive your return, please allow 1-3 business days for your return to be processed. Please note, we do not issue refunds unless the item is deemed faulty.
TERMS & CONDITIONS
The item/s must be in original condition, with all tags still attached and in the original packaging. Please be sure to take care when trying on garments, as we do not accept garments that have makeup marks, stains and/or smell of perfume or body odour.
Item/s must not have been worn, washed or altered in any way. Pas Une Marque has the rights to deny any item/s that aren't returned in their original condition, without the tag attached or smelling of body odour/perfume, marks/stains and it will be returned to the customer.
For all returns, customers will be granted store credit equal to the value of the item(s). A shipping label will be generated upon request of a return or exchange.
If the package does not reach us safely we will not be able to process your return.
WHY WE CAN'T EXCHANGE FOR SIZE/STYLE
Due to the fast turnover of stock, we cannot guarantee that we will have your preferred size/style in stock upon the items return nor can stock be reserved or put aside.
If you require an exchange, replacement size or alternative item/s, you will need to place a new order with your store credit provided.
If you have received a faulty item please email us at firstname.lastname@example.org with supporting imagery so we can determine the next course of action. All items will be assessed upon the return and deemed faulty by Pas Une Marque. Faulty items do not include those that have already been worn.
No cancellations or changes can be made once an order has been placed.
COST OF RETURNS
The return shipping cost is NOT covered by Pas Une Marque.
ORGANISING A RETURN
Please visit: https://pasunemarque.returnly.com/ to initiate your return process. Enter the email used for your order, or your order number and follow the instructions to receive your label and tracking number.
RETURNS AND EXCHANGE TIMELINE
We try our hardest to turn your returns around as quickly as possible. Please allow 1-3 business days for your return to be processed. All store credit information will be sent via email so please be sure to double check your email address.