WHO DO I CONTACT WITH QUESTIONS?
Please email firstname.lastname@example.org with any questions.
HOW MUCH DOES SHIPPING COST?
$9 for all orders in the U.S, France, Canada, UK, Australia.
Free shipping on orders over $200
DO YOU SHIP TO P.O. BOXES?
We do not ship to P.O. boxes.
HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?
Please allow 2-4 business days for order processing and shipment, and an additional 2-4 business days for delivery. Orders placed over the weekend will not be processed until the following business day.
Orders are shipping from Paris, France and Fort Lauderdale, United States - respectively. If you are located in Europe / Asia your package will be shipped from our facility in Paris, France.
If you are located in North / South America your package will be shipped from our facility in Fort Lauderdale, Florida.
WHEN ARE PARTICULAR ITEMS RELEASED?
Most of our items do not have set release dates. Please sign up for the Pas Une Marque newsletter. You will receive email notifications each time we release a new product.
DO YOU GUYS RE-STOCK YOUR INVENTORY?
On occasion we will re-stock some of our items. Please make sure to check back frequently if an item you want is not available at the time you are on the site.
CAN I GET A REFUND OR MAKE AN EXCHANGE?
We accept returns within 14 days of delivery for store credit only. The items must be in new condition, with tags attached, and in original packaging.
Customers will be responsible for return shipping costs. Once we receive your return a gift card code will be issued via email along with instructions. This code may be used towards the purchase of any available items.
Note that we do not include shipping fees in the gift card amount.
DECLINED CREDIT CARD?
We do not receive funds for declined transactions, though these charges may still appear on your account as pending or processing. Declined charges are cleared, after which those funds become available again. This process usually takes a few days.
I PURCHASED A PAS UNE MARQUE PRODUCT FROM ANOTHER RETAILER. HOW DO I HANDLE RETURNS?
Unfortunately, we can only accept returns or address customer issues for purchases made through Pasunemarqueparis.com