Refund policy
Returns
Updated September 2026
The short version: You have 30 days from delivery to return anything unworn, with tags on. Return shipping is on us. Once your return arrives, we process it within 1–3 business days and refund the full value of the items, including sales tax, to your original payment method or as store credit, your choice.
We want you to love what you ordered. If it isn't right, sending it back is simple.
What you can return
Any item that is:
- Unworn, unwashed and unaltered
- In its original condition, with all tags attached and in its original packaging
- Free of marks, makeup, stains, and fragrance or odour
Please take care when trying pieces on. We inspect every return, and items that arrive worn, marked, or without tags can't be accepted; we'll send them back to you at the address on your order.
What you'll receive
A full refund of the returned item(s), sales tax included, to your original payment method. Original shipping charges are not refunded.
When you start your return in the portal, you can choose store credit instead. Store credit never expires and can be used on anything at pasunemarqueparis.com.
Refunds are issued the day your return is processed. Depending on your bank or card issuer, it can take 5–10 business days for the funds to appear on your statement.
How to start a return
- Go to our Returns Portal.
- Enter your order number or the email you used at checkout.
- Follow the steps to receive your prepaid shipping label and tracking number.
- Pack the item(s) securely and drop off within 30 days of delivery.
Keep your tracking number until your refund arrives. Returns must reach us safely to be processed, so please use the label we provide.
Timeline
Once your return reaches our warehouse, please allow 1–3 business days for processing. We'll email you the moment your refund or store credit is issued, so double-check the email address on your order.
Need a different size or style?
Our pieces are made in limited runs and sizes sell through quickly, so we can't hold stock or guarantee your preferred size will be available when your return arrives. The fastest way to get what you want is to place a new order as soon as you know, then return the original through the portal for a refund. If timing is tight, email us and we'll help.
Received something faulty?
We're sorry. Email customerservice@pasunemarqueparis.com within 30 days of delivery with your order number and a few photos of the issue, and we'll sort it out quickly. Confirmed manufacturing faults are handled at no cost to you. Faults are assessed on return; normal wear and tear, or damage caused after wearing, isn't covered.
Changing or cancelling an order
Orders begin processing immediately so we can ship as quickly as possible, which means we're unable to change or cancel an order once it's placed. If you've made a mistake, you can return the item(s) for a full refund once they arrive.
Questions?
We're here to help: customerservice@pasunemarqueparis.com. We reply within one business day.