If you aren’t satisfied with your purchase, you may return any unused products within fourteen (14) days from the date of delivery. Before sending any products back to us please make sure that all of the following conditions are being properly met.
Item(s) must be in original condition, with all tags still attached and in the original packaging. Please be sure to take care when trying on garments as we do not accept them with makeup marks, stains and/or smell of perfume or body odour.
Item(s) must not have been worn, washed or altered in any way. Pas Une Marque has the rights to deny any item(s) that aren't returned in their original condition.
If the package does not reach us safely we will not be able to process your return.
If all of these conditions are met, we will refund the value of the returned item(s), Sales Tax included, but any original shipping costs excluded. We will not issue any refunds for returns that do not satisfy all of the conditions indicated above. However, your merchandise will be shipped back to you, in the No cancellations or changes can be made once an order has been placed.
The return shipping cost is covered by Pas Une Marque.
Please visit our Return Portal to initiate your return process. Enter the email used for your order, or your order number and follow the instructions to receive your label and tracking number.
We try our hardest to turn your returns around as quickly as possible. Please allow 1-3 business days for your return to be processed. All store credit information will be sent via email so please be sure to double check your email address